Nondiscrimination and Accessibility

New Mexico Health Insurance Exchange Nondiscrimination and Accessibility

NONDISCRIMINATION   

 The New Mexico Health Insurance Exchange, also known as beWellnm, complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, sexual orientation, or gender identity. BeWellnm does not exclude people or treat them differently because of their race, color, national origin, age, disability, sex, sexual orientation, or gender identity.

ACCESSIBILITY

BeWellnm provides free support and services to individuals with disabilities to ensure they can get the information they need to access health insurance coverage through beWellnm.

Specifically, beWellnm provides:

  •  Free auxiliary aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language assistance services to people whose primary language is not English, such as qualified interpreters and information written in other languages (see page 2).

Please contact our Customer Engagement Center at 1-833-862-3935 (TTY: 711) for assistance. 

HOW TO SUBMIT A GRIEVANCE

If you believe that beWellnm has failed to provide you with appropriate services or has discriminated against you in another way based on race, color, national origin, sex, age, or disability, you can submit a grievance to:

Compliance Officer
7601 Jefferson St. NE, Ste. 120, Albuquerque, NM 87109
1-833-862-3935 (TTY: 711)
Compliance@nmhix.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Office for Civil Rights, U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
http://www.hhs.gov/ocr/office/file/index.html
1-800-368-1019 (TTY: 1-800-537-7697)

LANGUAGE SERVICES

ATTENTION: You have the right to receive help and information in your language at no cost.  For assistance, call us at 1-833-862-3935 (TTY: 711).

ATENCIÓN: Usted tiene derecho a recibir ayuda e información en su idioma sin costo alguno. Para obtener ayuda en español, llámenos al 1-833-862-3935 (Teléfono para Personas Sordomudas: 711).

Baa 1k0n7zin: Nibee házą́ą́́nii áté díí t’11 nizaad t’11 j77k’éh bee ni[ ch’7hodoot’11[ígíí. ’Ákoo Din4 k’ehj7 ni[ hodoonihgo 47 kójį́’ nihich’8’ hod77lnih, 1-833-862-3935 (TTY: 711)

LƯU Ý: Quý vị có quyền được nhận hỗ trợ và thông tin bằng ngôn ngữ của mình miễn phí. Để được trợ giúp bằng tiếng Việt, hãy gọi cho chúng tôi theo số 1-833-862-3935 (TTY: 711).

ACHTUNG: Sie haben das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Für Hilfe auf Deutsch rufen Sie uns unter 1-833-862-3935 (TTY: 711) an.

请注意:接受免费的翻译服务是您的权力,如您在咨询信息以及办理事物时需要中文翻译,请致电 1-833-862-3935(TTY:711)。

انتبه: لك الحق في تلقي المُساعدة والمعلومات بلغتك بدون تكلفة. للمُساعدة باللغة العربية، اتصل بنا على رقم الهاتف 3935-862-1-833اتف المُخصص للصم والبكم: 711)).

Ikaw ay may karapatang tumanggap ng tulong at impormasyon sa iyong wika nang walang gastos. Para sa tulong sa Tagalog, tawagan kami sa 1-833-862-3935 (TTY: 711).

ATTENTION: Vous avez le droit de recevoir de l’assistance et de l’information dans votre langue gratuitement.  Pour l’assistance en Français, téléphonez-nous au 1-833-862-3935  (TTY:711).

ATTENZIONE: Ha il diritto di ricevere gratuitamente aiuto e informazioni nella sua lingua. Per assistenza in Italiano, chiamate il numero 1-833-862-3935 (TTY: 711).

ВНИМАНИЕ: Вы имеете право на бесплатное получение помощи и информации на Вашем языке.  Чтобы получить помощь на русском языке, позвоните нам по телефону 1-833-862-3935 (TTY: 711).

ध्यान दें: आपको सहायता और जानकारी अपनी भाषा में बिना किसी कीमत के प्राप्त करने का अधिकार है। हिंदी में सहायता के लिए, हमें 1-833-862-3935 (TTY:711) पर कॉल करें।

توجه: شما حق دریافت کمک و اطلاعات به زبان خود بدون هزینه دارید. برای دریافت کمک به زبان فارسی، با ما به شماره 3935-862-833-1 (TTY:711) تماس بگیرید.

โปรดทราบ: ท่านมีสิทธิที่จะได้รับความช่วยเหลือและข้อมูลในภาษาของท่านโดยไม่มีค่าใช้จ่าย สำหรับ การขอรับความช่วยเหลือเป็นภาษาไทย โทรถึงเราได้ที่หมายเลข 1-833-862-3935 (TTY: 711)