Non Discrimination

New Mexico Health Insurance Non Discrimination and Accessibility Statement

New Mexico Health Insurance Exchange, also known as beWellnm, takes discrimination seriously. Please read the following to learn more about our non discrimination and accessibility policy.

Discrimination is Against the Law

The New Mexico Health Insurance Exchange, also known as beWellnm, complies with applicable Federal civil right laws and does not discriminate on the basis of race, color, national origin, disability, or sex.   BeWellnm does not exclude people or treat them differently because of race, color, national orgin, age, disability, or sex.

BeWellnm provides free aids and services to people with disabilities to allow them to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (audio, accessible electronic formats, other formats)
  • Qualified interpreters
  • Information written in other languages
  • Provides free language services to people whose primary language is not English, such as: ATENCIÓN: si habla español, tenemos a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-ToBeWell, 1-833-862-3935 (TTY: 1-855- 851-2018)
  • PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa) 1-877-696-6775 (TTY: 800-537-7697)
  • 注意:如果您使用繁體中文,您可以免費獲得語言援助服1-877-696-6775 (TTY: 800-537-7697)
  • 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-877-696-6775 (TTY: 800-537-7697) 번으로 전화해 주십시오.
  • CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877-696-6775 (TTY: 800-537-7697)
  • ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥርይደውሉ 1-877-696-6775 (መስማት ለተሳናቸው (TTY: 800-537-7697)
  • เรียน: ถ้าคุณพูดภาษา ไทยคุณสามารถ ใช้บริการช่วยเหลือทางภาษา ได้ฟรี โทร 1-877-696-6775 (TTY: 800-537-7697)
  • 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます1-877-696-6775 (TTY:800-537-7697))まで、お電話にてご連絡ください。
  • 1-877-696-6775 ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم هاتف
  • 1-877-696-6775 الصم والبكم: (TTY: 800-537-7697).
  • ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните1-877-696-6775 телетайп (TTY: 800-537-7697).
  • ATTENTION : Si vous parlez français, des services d’aide linguistique-vous sont proposés gratuitement. Appelez le 1-877-696-6775 (TTY: 800-537-7697)
  • 1-877-696-6775 توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با (TTY: 800-537-7697) تماس بگیری
  • MO LOU SILAFIA: Afai e te tautala Gagana fa’a Sāmoa, o loo iai auaunaga fesoasoan, e fai fua e leai se totogi, mo oe, Telefoni mai: 1-877-696-6775 (TTY: 800-537-7697)
  • ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-877-696-6775 (TTY: 800-537-7697)
  • PAKDAAR: Nu saritaem ti Ilocano, ti serbisyo para ti baddang ti lengguahe nga awanan bayadna, ket sidadaan para kenyam. Awagan ti: 1-877-696-6775 (TTY: 800-537-7697)

If you need these services or if you believe that beWellnm has failed to provide these services or discriminated in any other way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Aryn M. Fitzwater, Regulatory Risk and Compliance Specialist
beWellnm, The New Mexico Health Insurance Exchange
7601 Jefferson NE Suite 120
Albuquerque, NM 87109
Phone: (505) 314-5215
E-mail: afitzwater@nmhix.com

You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance we are available to help you.  You can also file a civil rights complaint with the:

  • U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the office for Civil Rights Complaint Portal.
  • U.S. Department of Health and Human Services, 200 Independance Avenue, SW Room 509F, HHH Building, Washington, DC 20201  1 (800) 868-1019, (800) 537-7697 (TDD)

Complaint forms are available on the Office for Civil Rights: www.hhs.gov/ocr

The beWellnm website may contain links to other internet websites. The New Mexico Health Insurance Exchange neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-beWellnm websites.

If you have questions or suggestions, please contact us.