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We are here to help.

Hours of Operation

For In-Person Assistance

BeWellnm’s administrative office is located at: 7601 Jefferson St. NE Suite 120
Albuquerque, NM 87107
Monday-Friday 8:00 a.m.-5:00 p.m.

For assistance by phone (1-833-ToBeWell (1-833-862-3935))
Customer Engagement Center

•Mon-Fri, 8am – 5pm

Premium Billing Team (1-833-862-3935, option 5)

• Mon-Fri, 8am – 5pm

Escalation Center Team:

• Mon-Fri, 8am – 5pm

Upcoming Holiday Closures

President’s Day on Monday, February 20, 2023

Memorial Day on Monday, May 29, 2023

Have a Question?

  • Call us at 1-833-ToBeWell (1-833-862-3935) and TTY: 711.
  • Chat with us online. Click the orange button in the bottom right corner of your screen.
  • Schedule an appointment with a certified agent, broker or enrollment counselor today! Identify your preferred language. SCHEDULE NOW

Customer Support

If you are looking for support on eligibility, enrollment, Form 1095-A, or tax credits, please call our Customer Engagement Center [1-833-ToBeWell (1-833-862-3935) and TTY: 711] or complete the Contact Us Form. A representative will contact you as soon as possible.

If you have a concern or complaint regarding your experience with beWellnm, please complete the complaint form, and a representative will contact you as soon as possible.

Get Help Now!

Get a Call Back in 15 Minutes or Less.

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Click here to connect with a Certified Assister

Agent/broker is a person who can help you shop for and enroll in a Marketplace health plan (sometimes called a “Qualified Health Plan”). They can also help you apply for other types of coverage and insurance, including Medicare, dental, vision, life insurance and additional supplemental plans. They can also help small business owners find a plan for their employees.

And, Enrollment Counselors are centrally located within the community clinics and hospitals to help you get enrolled.