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We are here to help.

Open Enrollment is November 1 – January 15, 2023

Hours of Operation

For In-Person Assistance

BeWellnm’s administrative office is located at: 7601 Jefferson St. NE Suite 120
Albuquerque, NM 87107
Monday-Friday 8:00 a.m.-5:00 p.m.

For assisatnce by phone (1-833-ToBeWell (1-833-862-3935))
Customer Engagement Center

• Mon-Fri, 7am-7pm
• Saturday, 9am-2pm
• Saturday, January 14, 7am – 7pm
• Sunday, January 15, 1pm – 8pm
o Voicemail option 8pm – midnight

Premium Billing Team (1-833-862-3935, option 5)

November 1 – November 30
• Mon-Fri, 8am-5pm

December 1 – January 15
• Mon-Fri, 7am – 7pm

Escalation Center Team:

• Mon-Fri, 7am-7pm
• Saturday, 9am-2pm
• Saturday, January 14, 7am – 7pm
• Sunday, January 15, 1pm – 8pm

Holiday Closures

Veterans Day on Friday, November 11, 2022
Thanksgiving Day on Thursday, November 24, 2022
Day After Thanksgiving on Friday, November 25, 2022
Christmas Eve Observed Friday, December 23, 2022
Christmas Day Observed on Monday, December 26, 2022
New Year’s Day 2023 Observed on Monday, January 2, 2023

Have a Question?

  • Call us at 1-833-ToBeWell (1-833-862-3935) and TTY: 711.
  • Chat with us online. Click the orange button in the bottom right corner of your screen.
  • Schedule an appointment with a certified agent, broker or enrollment counselor today! Identify your preferred language. SCHEDULE NOW

 

Customer Support

If you have a concern, or complaint regarding your experience with beWellnm, please complete the complaint form, and a representative will contact you as soon as possible.